Frequently Asked Questions
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General
Is Rely Rings trustworthy?
Yes. We are backed by 15+ years of industry experience and operate our own manufacturing unit in Surat, India. All diamonds are independently certified by IGI or GIA.
Are the diamonds real?
Yes. All our diamonds are genuine lab-grown diamonds — chemically, physically, and optically identical to natural diamonds. They are certified by independent gemological labs.
Orders & Shipping
Do you offer free shipping?
Yes. All orders include free insured shipping worldwide.
Can I track my order?
Yes. Tracking details are provided via email after your order is dispatched.
How long does delivery take?
Standard delivery takes 5–10 business days depending on your location. Express options may be available at checkout.
Payments
What payment methods are accepted?
We accept credit cards, debit cards, bank transfers, and other secure payment options.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways. We never store your card details.
Returns & Warranty
What is your return policy?
We offer 30-day free returns. If you are not satisfied, return your purchase within 30 days for a full refund.
Do you offer resizing?
Yes. We offer free ring resizing within 1 year of purchase.
What if my order arrives damaged?
Contact us immediately with photos of the damage and we will send a replacement or issue a full refund.